At PetYoUniverse, we are committed to delivering your order safely, efficiently, and with care. Please review the details below regarding shipping and returns.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time (United States)

Standard shipping typically takes 3–7 business days, depending on your location and product availability.

Please note that delivery times may vary slightly during peak seasons or promotional periods.

International Shipping

Currently, we primarily serve customers within the United States. We plan to expand internationally as logistics and customer experience are further optimized.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery status in real time.

Shipping Costs

Shipping costs (if applicable) are calculated at checkout.
Occasionally, we may offer free shipping promotions, which will be clearly announced on the website.

Returns & Exchanges

We want you and your pet to be completely satisfied with your purchase.

Return Window

You may request a return within 14 days of delivery.

Eligibility for Return

To qualify for a return:

• The item must be unused
• In original packaging
• In resellable condition
• With all original tags and accessories included

Certain items (such as hygiene-sensitive products or clearance items) may not be eligible for return unless defective.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging
• Provide your order number

We will review your case promptly and arrange a replacement or refund where appropriate.

Refund Process

Once your returned item is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds typically take 5–10 business days depending on your payment provider

Original shipping fees are non-refundable unless the issue was our error

Exchanges

If you need a different size or product variation:

• Contact our support team first
• Exchanges depend on product availability
• Additional shipping charges may apply

Need Help?

If you have any questions regarding shipping, returns, or exchanges, please contact us through our Contact Us page or email our support team.

We aim to respond within 24 hours on business days.

PetYoUniverse — Luxury made for legends.